Privacy Policy

1. Introduction

RokoAI ("RokoAI", "we", "our", or "us") respects your privacy and is committed to protecting the personal information of users who access or use the RokoAI platform available at rokoai.com.au.

This Privacy Policy explains how information is collected, used, stored and disclosed when individuals or businesses use the RokoAI website and platform.

RokoAI provides a business automation platform that helps businesses manage leads, customers, communication, automation, reporting and related business operations. The platform may use trusted third‑party infrastructure and service providers to deliver these capabilities.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, Email address, Phone number, Business name, Billing information, Account login credentials.
• Business and Customer Data: Businesses using the RokoAI platform may upload or process customer information such as names, contact details, communications and service records.
• Technical Information: IP address, Device type, Browser type, Usage data, Cookies and analytics information.

3. How We Use Information

Information collected through the RokoAI platform may be used to:

• Provide and operate the RokoAI platform
• Create and manage user accounts
• Process subscriptions and payments
• Provide customer support
• Improve platform performance and features
• Send important service communications
• Maintain platform security and reliability

We do not sell personal information to third parties.

4. Customer Data and User Responsibility

Businesses using the RokoAI platform may collect and process information from their own customers.

Each business using RokoAI acts as the data controller for the information they collect from their customers. Those businesses are responsible for:

• Obtaining appropriate consent from their customers
• Complying with applicable privacy and marketing laws
• Managing the lawful use of customer data stored in their account

RokoAI does not control how businesses communicate with their customers through the platform and is not responsible for the actions of users of the system.

5. Third-Party Services and Infrastructure

RokoAI uses secure third‑party technology providers and infrastructure services to deliver features of the platform. These providers may support services such as:

• Customer relationship management
• Messaging and communication tools
• Automation systems
• Data hosting and storage
• Payment processing
• Analytics and performance monitoring

These providers process information on behalf of RokoAI under strict security and confidentiality obligations. By using the platform, users acknowledge that certain data may be processed through these third‑party services as part of delivering the RokoAI system.

6. Data Security

RokoAI takes reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, disclosure or loss. Security measures may include secure cloud infrastructure, encrypted connections, access controls, and platform monitoring.

While we take reasonable steps to protect information, no online service can guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to provide the services, comply with legal obligations, resolve disputes and enforce agreements. Users may request deletion of their account data by contacting us using the contact information provided below.

8. International Data Transfers

Because the RokoAI platform may use global infrastructure providers, information may be processed or stored in data centres located outside Australia. Where this occurs, reasonable steps are taken to ensure data is handled in accordance with applicable privacy laws.

9. Your Privacy Rights

Depending on your location, you may have rights relating to your personal information, including:

• Access to the personal data we hold about you
• Correction of inaccurate information
• Request deletion of certain data
• Withdraw consent for communications

10. Cookies and Analytics

The RokoAI website may use cookies and analytics tools to improve user experience and understand how visitors use the site. Cookies help us analyse website traffic, improve performance, and provide relevant content. Users may disable cookies in their browser settings if preferred.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements or platform services. The updated policy will be published on this page with a revised effective date.